Categorized | Airlines

Airlines post improvement in customer satisfaction…

Posted on 19 May 2009

Passenger satisfaction with airline service rose 3.2 percent earlier this year, the first increase in six years, according to a University of Michigan study.

Southwest Airlines Co. had the highest score, 81 on a zero-to-100 scale. After that it was Continental Airlines Inc. at 68, Delta Air Lines Inc. at 64, AMR Corp.’s American Airlines at 60, US Airways Group Inc. at 59, Northwest Airlines at 57, and UAL Corp.’s United Airlines at 56.

The most improved were Continental Airlines Inc., up 9.7 percent, and US Airways Group Inc., up 9.3 percent. Customer satisfaction at US Airways was on the rebound after a big drop in 2007, when it had the worst on-time showing among big carriers. For 2008, US Airways was first among big carriers for on-time arrivals.

Source; Associated Press

http://news.yahoo.com/s/ap_travel/20090519/ap_tr_ge/travel_brief_airlines_customer_satisfaction

Leave a Reply

You must be logged in to post a comment.

Tags

Twitter

Videos, Slideshows and Podcasts by Cincopa Wordpress Plugin