Categorized | Etcetera

TSA complaints drop to all-time low, report says…

Posted on 21 November 2011

Airline passengers’ security complaints against the Transportation Security Administration have dropped to their lowest level since such data was first tracked.

 

So says Bloomberg News, which writes “consumer complaints about the TSA last month were down 59% from a May 2004 peak. In September, they dipped to 1,418, the lowest since record-keeping began seven years ago, according to data provided by the TSA and the Department of Transportation.”

 

“The sky-is-falling perception that’s out there is pure political theater,” Richard Bloom, director of terrorism, intelligence and security studies at the Arizona campus of Embry-Riddle Aeronautical University, says to Bloomberg. “The TSA is definitely going in the right, not wrong, direction right now.”

 

In fact, it was just last week that House transportation committee Chairman John Mica (R-Fla.) slammed the TSA as both bloated and ineffectual.

 

“Unfortunately, TSA has lost its way,” Mica said at a news conference last week. “It is time for reform. TSA must become … a thinking, risk-based, flexible agency that analyzes risks, sets security standards and audits security performance.”

 

Mica’s comments came as he discussed the mostly critical findings in a Congressional reported titled: “A Decade Later: A Call for TSA Reform.”

 

Bloomberg News notes Mica “helped write legislation creating the TSA after the Sept. 11, 2001, terrorist attacks … .”

 

As for Bloomberg News’ latest findings, the news agency’s report comes as many Americans seem to have an unfavorable opinion regarding the state of airport security.

 

There have been many high-publicized dust-ups between fliers and TSA agents, and some have even included U.S. politicians.

 

Still, Bloomberg says even in the hot-topic “courtesy” and “screening procedures” categories, complaints against the TSA have dropped significantly after spiking last November, which is when the agency introduced a new “enhanced” pat-down and screening regimen.

 

And the TSA appears to be drawing the backing of at least some in Congress.

 

Sen. Amy Klobuchar (D-Minn.) tells Bloomberg that while “a few grumpy senators” may take aim at the TSA, she says the agency’s employees have an “incredibly hard job and do a good job.”

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